Our Reviews

Great Guy, sale went very smooth. Second vehicle bought thru Theo and could not be happier.

Great experience

My wife and I are tired of y’all’s employees changing our controls on our our stuff in our vehicles when we come in for oil changes please ask them to not change our settings

My wife was driving my Tahoe from Dallas back to Houston. My son was with her. The front driver side entire wheel came off the vehicle. Everything broke. Brakes, control arm, spring, axle, all gone. Nick was able to navigate my extended warranty to ensure my vehicle was repaired. He also let me know of some other items that needed repair. I was appreciative of that.

Best service department in Texas!

Great experience, people are friendly and worked with me on my needs

Danny and Melissa made the process easy. I got a great price without having to endure a lengthy process. At the dealership they were professional and prepared. It was an A+ experience!

Was initially told how long the job would take. Service Rep. checked back with me during the service and let me know how it was going and let me know they were still working within the time estimate. That was very appreciated from my standpoint.

Oil change was quick

From start to finish, Scott was professional, knowledgeable, and incredibly helpful. He took the time to explain everything clearly, kept me updated throughout the process, and made sure all of my concerns were addressed. He had a friendly attitude and made the whole experience smooth and stress-free. Highly recommend working with him—thank you, Scott!

I come in for my regular oil change I heard a noise up under the bottom of the truck they said it was a stabilizer and they had it fixed it no time

Great very fast

I had a simple oil change and the technician fail to reset the oil life counter...I did not understand why the numbers kept dropping after I had the oil change. How would I know if the oil change was actually done

Still having the same problems, but I don’t have time to be taking my truck to the shop back-and-forth. This will be the third time I have to take it to the shop for the same thing.

This was my first time visiting Monument Chevrolet and it was a very pleasant experience. I appreciated how professional Esther was.

Took a bit longer than expected for an oil change with the first appointment of the morning. I also don’t understand when I get my tires rotated how the technicians do not check the air pressure. This is the second time my tires have been rotated that this has happened. Just seems lazy in the technicians side.

Easy fast friendly service. Luis very nice and helpful. And so friendly

Like that the employees are very friendly and professional

William was very friendly and helpful

Had to wait 5 Hrsfor alignment

We put a deposit on a Trax that was in transit. It did take a little longer than expected to arrive, but we were constantly updated so no big deal. Then when it did arrive everything was extremely smooth. All thanks to Abe and the Monument team!

The inspection and oil change I needed was done, I was able to drop my car off and be taken back to my house (so I could continue to work from home) and then picked up when my car was done. The staff was knew what I needed and made it happen. The driver that took me to my house and picked me up was fantastic and safe!

Quit and easy!

waited two hours for nothing to get done on my vehicle and when i got it back two cables under the drivers side were not connected back together at all and were just left loosely hanging down. after two hours you would think they would have at least done the bare minimum to put it back the way they found it.

Great

David was very helpful, also after visiting several other dealers I liked how you didn't have to go look for the keys. David knew where the cars were that I was looking for and helped me get through the process of getting me in my new car. Thank you

Very efficient process and helpful checkin by Scott, who is knowledgeable and friendly. Very happy overall.

Great all around customer service! Very helpful with everything I needed!

Great customer service!

I have been coming here for the past 20 plus years for service, but when I have to pay $ 185.00 for a oil change and cabin filter for a Impala (4 cyl), it is time to start going else where for service.

Absolutely terrible. Lack of communication through the process. My ac on my truck is still not working. Will be the 3rd time I am returning.

Chantell was very helpful and greeted me with a smile. And so was Veronica. They’re wonderful service writers.

Always a great experience.

The service representative was very professional and addressed my concerns in a timely manner.

Everything went smoothly, and my wife is extremely happy with her new car!

It’s was gre

Service was excellent.

As soon as we arrived at the dealership, Ash Bennett was super helpful and really listened to what we were looking for. We took the car for a test drive, and he paid close attention to my concerns. After that, we sat down to talk numbers. I wasn’t sure about buying that day, but Ash asked, “What can I do to help you make this purchase today?” So we took the car out for another, longer test drive and that sealed the deal for me. We also worked with Gilberto Juarez in the finance department, and he went back and forth to help us get a better deal. In the end, both Ash and Gilberto made the whole experience smooth and stress-free. We drove away with a great SUV and a great deal!

GREAT CUSTOMER SERVICE

positive experience-courteous, efficient, & helpful personnel

Fast, kept car clean, friendly staff

My experience was great good service

It was fast

After a terrible experience at another dealership monument was a breath of fresh air. They took care of everything in a very short time and kept me informed through the process i won’t be going any where else for my services from now on.

Shantel ⭐️was my service advisor and she is so nice and very knowledgeable in the vehicle service department, and her public relation with customers is excellent ⭐️

Not helpful

Service department always does a great job.

I had ac compressor problem and monument Chevrolet got the done right.

Set up appt time early morning on my way out of town. In and out for engine oil service in less than 1 1/2 hours.

Miss garcia was excellent she was so professional 👏

Sammy Guerrero was an awesome salesman. Very professional, knowledgeable and great personality. And lots of thanks to Jeff Ross for taking care of me!

Changed parts that were not required to fix the issue and the issue was fixed, ended up taking the vehicle to Firestone complete auto care to get it repaired.

Best service dealership in the Houston area!

Estimated waiting time was as expected and everyone is very nice and friendly.

I always been treated well by the Monument Service Dept. Plus Monument sends me coupons I can use. Folks are always friendly.

Absolutely, Troy. Here’s the clean, final version—just the letter, no added commentary, ready for you to copy and paste wherever you need: ⸻ To the Team at Monument Chevrolet, I wanted to take a moment to write a letter that you likely don’t receive every day—not just a thank-you, but a formal acknowledgment of a dealership experience done right. I recently purchased a 2020 white V6 Camaro from Monument Chevrolet. It had peanut butter tan leather interior and a sunroof, and I can honestly say this was not just a car purchase. It was the end of a long journey that started in the summer of 2021 and ended with a level of satisfaction I wasn’t sure was still possible in today’s auto market. This specific combination—a V6, white exterior, tan leather interior, and a sunroof—is nearly impossible to find. Most dealerships don’t carry them, and if they do, they rarely last. I later found out the original owner special-ordered it and kept it until trading it in for a truck. That made this a rare find, and I moved on it the moment I saw it listed. My salesperson was Sarah Guerrero, and she was nothing short of exceptional. Her brother, who assisted her, was equally professional and kind. The finance manager and the entire Monument team made what is normally an exhausting and overly complicated process feel tailored, transparent, and respectful of my time and intelligence. To give context, I’m someone who typically avoids dealerships altogether. I already own two cars, and I usually buy cash from private sellers because the dealership experience is often loaded with gimmicks, unnecessary games, and an unfortunate tendency to overtalk buyers out of their own interest. I cannot count the number of times I have walked away from a car I wanted simply because of the dealership’s inability to respect a straightforward transaction. Whether it’s inflated fees, bait-and-switch pricing, or add-ons that magically appear after I’ve fallen in love with the car—I’ve seen it all. That absolutely did not happen at Monument Chevrolet. I didn’t come in to haggle because the price was right. The value was clear, and more importantly, the people were honest. The finance manager went above and beyond. Not only did I not have to put a single dollar down, but he worked the numbers to ensure I could also afford gap insurance, a tire and hazard warranty for two years, and a couple of oil changes. He didn’t try to upsell me on what I didn’t need. He focused on getting me what I valued. And yes, I was financed through a credit union, which I believe allowed me to get an 8.9 percent interest rate. I understand that my credit score at the time—798—did a lot of that work, but the point remains: the process respected the effort I brought to the table and met me with effort of its own. I also want to acknowledge a small but meaningful gesture that stood out. Since I drove to the dealership alone, Sarah and her brother followed me home and helped get my new car into my garage. That was personal, and it mattered. The entire experience was smooth, memorable, and uniquely aligned with my values. I’m 46 years old, and I’ve bought enough cars to know that most purchases feel transactional. This one felt intentional. It’s not that I was treated like royalty. It’s that I was treated like a grown man with sense, who knew exactly what he wanted, and who deserved to be met with clarity, fairness, and professionalism. This Camaro motivated me to finish my master’s degree. It was the car I wanted to celebrate a major milestone, and for two years I waited for the right one to show up. It finally did, and thanks to Monument Chevrolet, it didn’t slip away. So why am I really writing this letter? It’s to underscore one critical truth. When a customer walks into a dealership with the means to buy a car, the easiest way to lose that sale is to get too clever. Customers don’t need to be dazzled. They need to be heard. Sarah, her team, and the finance manager didn’t talk me into anything. They simply made it easy for me to say yes. And that made all the difference. I will recommend Monument Chevrolet without hesitation. And when I’m in the market again, this dealership will be my first stop. Sincerely, Troy L. Sims

Good service thank you

Friendly staff. Maintenance on vehicle completed in a reasonable time.

Scott was excellent as always

Scott is always welcoming and responsive to our questions. Great job in communication and honesty. Thank you!

Always the best service in town.

all good

You guys sold me on an oil you guys don’t even offer for my vehicle. I was notified AFTER the oil had been drained

Your service is mediocre. I always have to prove that I have the extended coverage that I bought from your dealership. Service never has that on record or confirmed. It feels that I have to fight foe a right to service that I paid for when I bought thw vehicle. After 5 service visits!

Advisor was very professional. Keep up the good work.

I was in out in no time.the service helper was great thank you very much.

Front windshield tint was scratched removing oil change date sticker , notice when arriving at home called and was suppose to receive a call and never did

Good experie

The entire experience at Monument was awesome. The dealership was very clean and the staff was very professional in taking the order and executing the project. The production staff performed an excellent job on the repairs, painting and cleaning of vehicle afterwards. And above all, the staff communicated very well with the insurance company and me as the customer. Even after the project was completed, they took responsibility of returning the rental vehicle. Nothing but praise for the Monument Team!!!

the service department was fantastic and professional. My service was timely and easy due to the department.

The service was to fast

Fast and Efficient!

Fast and communicated well

It’s non pressured sales that make it unique and not a bad experience

No comment

Service was great

Speedy service and friendly. Nick is awesome in service dept ….

Great service...friendly

Always been great doing business with you all. Keep it up, great job.

We entered and were helped right away. He understood I had high taste but helped me find a vehicle that checked my boxes without over budgeting myself. This was one of my fastest dealership experiences which was the best part

Everyone was polite and service was completed in a timely manner.

What more can I say about the number one service advisor Nick Evans Monument Chevrolet this guy goes above and beyond he’s always on point for professional, cool, and collective gets me in gets me out just I will never go anywhere else. Just a one class guy.

Very satisfied, finished in a timely manner. Everything was taken care of

Great service by Monument Chevrolet as usual.. You can always expect fast, experienced and professional service at Monument Chevrolet, I strongly recommend them for your maintenance needs..

Sales rep was friendly and knowledgeable. I was able to get a fair price, and the staff went above and beyond to ensure the truck was delivered to me that day.

Everything went well

My experience with Monument Chevrolet has been great. Scott over in service is great, getting my vehicle taken care in a timely manner.

Problem with tire taken care of in a timely manner. Service personel were polite and professional.

I've completed this document a week or so ago. Please refer to it. Nothing but praise in that document about Monument Chevrolet and their staff!!!

Car was returned to me with only 2 quarts of oil and was not informed of how low it was. Was told it was my fly chain that needed to be replaced that was just replaced 20,000 miles ago and it turned out I only needed an oil change.

I took my vehicle in for a radio update, after they ensure me that something like that would only take a few minutes, no appointments necessary, just bring it early on the morning, four days later...update successful! Four days for a radio update!

Service is great with Julio.

Always a great experience. No problems at all.

Esther was very professional she did an incredible job. She even helped me apply rewards points towards my total balance which helped me pay less. Thank you very much.

Very courteous reps very informative

I got there and was greeted by Esther who was very helpful

I came in for an oil change in tire rotation.

Had a repair done to the valves.

Buy a service advisor is the best service advisor. I’ve ever had know what he’s talking about. Curtis couldn’t ask for a better guy.

Monument Chev. always does excellent work on my car when needed.

I had an appointment set for Tuesday. The second I pulled up there was someone there to help me with my problem. I had to drop off my car and they shuttled me home for free. Great service.

I scheduled my 2022 pickup for regular maintenance, oil change, injectors flushed, and another item or two ... Great job by service advisors Angela, and Brandon were very informative and professional in helping me... I recommend Monument Chevrolet to everyone for any service needed..

Pretty pront

We had arranged a carrier to deliver our 2021 Suburban to the dealership after speaking with Nick in the service department. The only thing disappointing is that vehicle was received, but we weren't notified. I called and got confirmation that it had arrived and had already been diagnosed of the issue. We approved what seemed like a very fair price. We picked it up that same evening thanks to the late hours of the service dept. The folks that we dealt with at Monument were all friendly and we appreciate their good services.

On time service

I always take my vehicles to Monument! No better place to buy and service your Chevy!

My truck engine was checked to see if my engine needed replacing. The test results indicated to GM that my engine did not need replacing at this time. I hope it never needs replacing but the added extended warranty does help.

Great customer service

We were trying to make an appointment for a future date and they worked us in on the same day that made it convinient for us. The service associate was friendly and informative. The maintanance work was done in a very reasonable time. It was a good and stress free experience.THANK YOU

Oil change was done and I was on my way with no problems…Always greeted with kindness and friendly faces at Monument Chevrolet!

Excellent service

Our salesman, Jose Silva, was tremendous. He was very knowledgeable of the vehicle, Chevy Trax that we were interested in. He was so patient with me when I was deciding on the color I wanted. Everyone else we came in contact with were equally as friendly, knowledgeable and patient.

Great customer service and timely service!

It was suggested I wait for a short while. They wanted to see if they could find the problem quickly. Long story short, I ended up waiting 5 1/2 hours. Part had to be ordered. They gave my car back. Had used 1/4 of a tank of gas. When you turn the car off, a cooling fan under the hood comes on & stays on for approximately 15 min each time time the car is started. Also, seems to be hesitating & surging when driving it. Have been waiting 6 days now for the part that was ordered to come in.

I highly recommend Monument Chevrolet for great service!

At the beginning everything was good they spoke to me and explained but once they return my keys there was no explaining at all to why my lights to the airbags are now on. Went in for the change of airbag because of the recall and came back with the red light airbag on.

Quick and simple

My truck stalled and would not restart, had it towed to the dealership service department, after testing they replaced the generator, The truck is starting and running fine now.

Service employees under qualified. My vehicle was in the service bay for a month with no employee able to diagnose the issue or recommend a repair. Service advisors, shop foreman and manager didn’t communicate well unless initiated by phone calls and visits to the property to ask for information. Picked up my vehicle in the same condition as I dropped it off.

Extremely long wait for diagnostic to no resolution

I had a good service the person who started the process was very polite 👍‼️

I explained my issue was occurring and needed an actual repair tech to assess the problem but was told one wasn’t available. When the service rep called to tell me the issue couldn’t be replicated I was told to bring my car back when the issue was happening. My issue was not fixed, but other issues were coincidentally found.

Always greeted with professionalism and courtesy from Angela Carter. Fast and proficient service.

Swift service / ready to address all questions & concerns

In and out in minimal time with no problems

Easy process. Nice people to work with.

It was great! Luis helped me with everything I needed!

Service advisor was great. But waited a long long time even with appointment. Also they didn't even check the air on the tires. Or wash the car. The car washing is ok i understand not every dealer does that. But the air on the tires? Comon man.

Always very professional

Great service!!

It was so easy and convenient and our advisor was very helpful and informative

Very personal,friendly and knowledgeable about the Tahoe.

The service department did a great job as far as I can tell. They were very nice to deal with and finished the job in a timely manner.

Angela Carter did an outstanding job keeping me informed of the progress of my repairs.

It was a easy and fairly quick process. The representative communicated at each step and was very courteous.

Scott is the best service rep there. Very knowledgeable

kept informed on progress, friendly, good experience

Had to replace engine due to recall. Was able to get loaner vehicle while in process. All went well. Staff was very friendly and helpful

Young lady who helped me did a great job! Greeted with a smile and delivered ahead of the time she estimated!

Service good

Always a pleasure having Monument service my vehicles.

Our traverse triggered the Check Engine warning light. We brought it in and discovered that a repair covered under a special warranty needed to be done. The work was done, and we picked up the car. The Check Engine light remained on after driving fifty miles or more. We called the service department. We were told they failed to plug something back in and to bring the car back. We did, and it was quickly done. I then took the car for an oil change and was informed that the cap to the windshield wiper fluid reservoir was missing. I called the service department again and was told that the cap broke when they check the level during initial repair work, but failed to replace it or let me know. Furthermore, if I were to come back, they would replace it at no charge. They did. I'm very glad they were honest with me and made everything right. However, I had to make three trips because they were careless in the process.

Good

This was by far the easiest and most relaxing vehicle purchase my husband and I had ever made. From the moment we pulled in, we were greeted by friendly, smiling faces, we were offered water while we were waiting. Melissa was always honest and very helpful.

Scott is always friendly and professional. I always enjoy his help. Even though he wasn't the one who helped me this time. He still acknowledged me. The young lady who did assist was nice but not as attentive and lacked basic customer service communication.

I’ve never dealt with a more honest and informative sales person like I did with David.

Excellent customer service

Everyone in the service department is friendly, the service offered is top notch, and the waiting facility is comfortable and clean.

Timeliness.

Excellent experience and customer service

I recently purchased a vehicle from Monument Chevrolet, and I couldn't be more pleased with the entire experience. From the moment I walked in, I was greeted warmly and treated with professionalism and respect. Jose made sure my build was exactly what I asked for couldn’t be more happy

Jacob on line and David at closing and test drive were great. Listened to me without oversell. I am a Senior Sales and Consultant.

Made appointment for oil change. First one (free) since buying car in December 2024. Check in was quick & easy and no long wait time (45 minutes)

Jesslyn Cuellar was fantastic. Very nice, pleasant salesperson. Answer all of our questions and provided tons of helpful information, plus followed up with us.

Easy in and out. Our Service Tech Steven went over what was recommended and what I wanted. Advised approximately how long service would take. Picked up vehicle and went home. Worth the trip from Montgomery. Will be back

I recently went for an oil change and tire rotation. (Approx. A week ago) My appointment was at 10:30 i arrived at 9:30 since I had to return to work and do other errands that day. At 11:30 I was told that there was an issue on my tire and I needed to pay to get it fixed. I did not receive my car until 5:30 of that day making me call off of work and Uber to and from my other errands. However, the last appointment before this recent one, I went for an oil change and tire rotation and I was told I had the exact same issue. I paid that time. And now this recent time they were telling me I had the exact same problem on the exact same tire. So In other words, they did NOT fix the issue i supposedly had eventhough I paid for it. The agent actually advised me that it was dangerous to drive that way. And this was all unbeknownst to me since I trusted the services to be done. They did not charge me again for ACTUALLY doing the labor this time. And NOW my steering wheel is shaking so I have to return to monument, today actually, to see what the issue is. Since my steering wheel was NOT doing this before my service. And AGAIN the last time I was here for the tire rotation and oil change I had the SAME issue to my steering wheel it wasn't until my "stabila track" light came on that they realized what they did and they fixed it without charging me AGAIN. I do NOT except nor will I pay for them to diagnose my car to see what the issue is since you/the service department was at fault for not doing things properly.

Great service everytime!

Great service

Staff was very professional fast oil change.

Jess was our sale person she was WONDERFUL and I will tell you why she was a wonderful salesperson. My works husband work out of town and I was going to see him that weekend October 3 or 4, 2025 I asked him can we go and look at some cars and he was like ok so when we drove up it was 820ish late we thinking the dealership is closed so we wanted to look around without a salesperson coming asking all those questions. But anyway Jess approached us so freaky friendly and she was asking the salesperson question we was like its late you can go home we just looking and she was like no I an not going home until I sell you a vehicle. So we all started talking and she was like I can open a car for you right now we was oh no we don't want you to go back and forth and she was no problem we was oh really. Jess opened all the equinox for us I only had to be cautious of the amount of vehicles because I had a budget and couldn't go over it and I found my vehicle with everything in it and for the price I was comfortable spending. I would like to THANK YOU JESS FOR THE MARVELOUSLY JOB YOU DONE FOR US!!!. Jess work with us she had us when she told us she was going to stay out here to help us get into a vehicle she was straightforward with everything and we loved it. I will let my friends and family to know to come to monument Chevrolet to see JESS

It was awesome

Theo was great very informative

Charge to much

Very good

Had a pleasant experience from trading in my vehicle to the purchase of my 2026 ZR2.

I went to get an Oil Change and a Bolt put on a Running Board...and they ordered the "Bolt" back in July and I was not able to get to the dealership until my next Oil Change. Well, they did not know where the Bolt was and had to Reorder the Part and then I waited 3 Plus Hours for an Oil Change because the Service Advisor states they forgot to do the Oil Change, and my 2025 Chevy Tahoe was just sitting there and they were on it now.

Enjoyed my interaction with Steven Resendez. He was very attentive to my concerns and needs. Steven is a very professional young man.

Jess was very helpful and answered all of our questions. She was friendly and very professional. She worked with us to make a deal. We drove our new Traverse home and were very happy,

The service of my air conditioner was taken care of expeditiously and sooner than was expected.

Good Service from David Sanchez

We recently bought a used vehicle from Bayway Chrysler Dodge Jeep. After purchasing, we noticed issues with the transmission. Yay, I say in my sarcastic voice. Luckily the vehicle came with a warranty. Driving home from across town a few weeks ago, the truck starting acting up and left me stranded. Had to get it towed so we towed it to the nearest Chevrolet dealership to our home, Monument. Angela did her work on getting the warranty information and getting my truck worked on and repaired in a timely manner. My truck was fixed and ready to be picked up exactly two weeks after the initial drop off. Replaced the transmission and now my truck is running like a brand new vehicle. I'm so happy I chose to go with Monument, as they have always had a good reputation. Now I see why!

Everyone was very helpful and friendly! I have already recommended the dealership to several people.

Steven was great. Got me in and out quickly and set realistic expectations.

Veronica was very helpful and courteous.

The truck was fixed, number four cylinder needed a new coil, spark plug and wire, with an oil change. this appointment was Monday at 8am. I asked the service tech, if it was going to be looked at and she advised me yes. I asked the question because last time it was brought in for the same thing with an appointment, it was kept for two day before being looked at. service person called Tuesday to tell me that they fourth problem. I called or text wed morning to check on the status and never got a return phone call from her. Finally at 2@0pm on Wednesday I decided to get a ride up there to check on it. my service person wasn't around and the gentleman directly next to her was very polite and helped me nd answered the few questions that I had. He advised me that the vehicle was ready. I paid and left. not very pleased at all with the way I was treated. This dealership is close to my location; however I think I will find another. I just don't understand appointment at 8 on a Monday and vehicle not even looked at til late Tuesday when she called me. I know one client won't matter to y'all but I can be treated better by someone else, im sure. The truck was fixed though.

Every thing was GREAT We love our New Pick-up

Good job in parts replacement and paint and body over all exelente work

Service rep stayed in communication and service was fast.

Fast service with a smile..

Love my experience every time. They treat you like family and make sure all your questions and concerns are handled.

It was a quick and easy process. David Zayed was easy to talk to and made the entire experience smooth.

Always a good experience with Service Agent Angela Carter.

Great experience!

Fast

Made process easy and fast

Brandon Mendoza greeted me right away as soon as I pulled up, my service was quick this time, I was out in 45 minutes, he also honored my 10% coupon. I really appreciate that.

Good

My second time getting an oil change and it was so quick and easy!

Very friendly employees And knowledgeable

Called to make an appointment for an oil change. Got to the service dept and was told I didNOT have an appointment. When Brandon got off the phone, he said they would take care of it. He walked outside with me and said for me to wait in the lounge area. He had the oil changed and tires rotated within an hour.

Brandon Mendoza was excellent

Always fast and great service.

Fast, courteous and communication.

Erin or Aaron was good and so was Javier

It was 4 days after turning in my car for 1 code before I decided to call back for an update. I told Cristi I wouldn’t be doing the repairs there so I figured she should’ve understood to close up the ticket log. No, 45 min before I arrived to get my car later in the day, Scott who was more helpful, tells me they need to switch my battery? I never had a battery problem. Now I’m getting charged for 2 diagnostics. The balding older Caucasian lady I’m guessing she’s supposed a receptionist at the service center? Totally rude and unhelpful. Looked irritated I even asked her anything. I finally picked up my car Tuesday to take it elsewhere. Cristi is like 1 day behind with the case. I’ve been there before and never had such a lousy experience. Scott was at least able to catch me up but he couldn’t release my car that day because everybody else had gone home so he didn’t know if my car was still open…I won’t be coming back.

I little to no wait time for to receive service to my vehicle.

Even though traffic problems made me 20 min. late for my appointment, the Service Dept. still completed my oil change and tire rotation in about an hour.

David was an amazing salesman. He was very patient and transparent. He walked me through the process and had me in and out within three hours!

I purchased an service package and every visit I have to bring proof of it and argue about covered items. This makes the service experience extremely bad. Don't you keep any records? Don't you create a profile of your customers so they don't have to repeat things to you every single time?

Julio in Service is the BEST!

Great service by all involved and loving the new vehicle.

The staff does not communicate well with status of the vehicle. All service advisors appear to be inconvenienced when asking for help. It is very unfortunate, I have been a loyal customer of this location for years and have never had this issue before.

Great staff especially Veronica!

Theo made my purchase pleasurable and easy

Great

Do a good job

Met in service lane quickly and cordially. Clean waiting area and coffee hot.

Was good

I was sold a car that had AC issues within 1 week of buying from yall. So I had to pay $1450 right off the gate. After the fix my car was making a noise and then all the warnings came on and the serpentine belt fell and I was left stranded. The only great thing that has happened was the quick response of Ms Aguirre she got my car towed and brought to the dealer and fixed always staying in contact with me. Thank you to her for her quick response.

Very supportive and willing to work with us to make sure we were pleased with the deal and the vehicles. Great Team Effort to make things happen.

Julio Garcia is the best car dealership service person I have ever dealt with. He is very responsive and takes care of me and my vehicles. Thanks Monument and please recognize Julio for his efforts. Myron

The best

Salesman and the sales managers were great. Friendly, helpful and very courteous.

Great job

couldn't diagnose the problem, (transmission failure) after having the truck for three days, then sent me home with it, only to have it fail again the next day.

Everything was excellent

Professional and Courteous and oil change done in a timely manner

Great customer service from Brandon in the service center

William Annab was amazing and made everything easy for me!

Very satisfied with my salesman & and finance! Highly recommend & i will definitely be returning soon!

Not very helpful lack of interest in customer service

Very professional and a good time. To have the job done e

Got my vehicle in and out quickly.

Samuel was very knowledgeable about my desired vehicle and kept me informed of all my financial options through my visit.

Excellent Service!! Definitely a dealership I will come back too.

Fast and friendly service!

We were helped right away. Theo Neal made the process as quick and painless as possible. I would say that it was probably the best experience I’ve ever had at a dealership.

William was great. Easy buying process. Quickest time it has ever taken to purchase a vehicle.

Great Work!!

It was a pleasure dealing with the auto body shop personnel. We especially appreciate Kim and her professional way of handling our repair. Those at Monument went the extra mile in securing parts for our old but dependable Chevy Cobalt. We are elated about the appearance of the car. Thank you so much!

It was a good experience

Easy to schedule appt. Done in a timely manner. Everyone was polite and professional.

Great service. Always a friendly staff.

Great experience from start to finish.

Service was quick

No body told me you charge 20 bucks for tire rotation. I get that free with Discount tire. I told the gentle men no he than said its recommended when you get a oil change. He should of said they charge for that.

Service agent Angela Carter kept me informed on vehicle. Always good experience with Angela Carter and dealership.

Poor customer service

I arrived at 12:30pm and I was still there at 6pm, but my vehicle was ready by 4pm. They didn’t have my name on the waiting list and thought I left the building when I was there the whole time and spoke to multiple employees throughout my time waiting. I would have been there even longer if I didn’t ask for an update on my vehicle at 6pm. They said they didn’t realize I was in the waiting room and thought I left a long time ago even though I told them I was not leaving and will be waiting for the vehicle. Will not be going back for any maintenance.

Great and friendly service

Ester kept me up to date on the repairs.

Great Service !! Very Friendly and Professional Staff

Outstanding service

Great job! I was in and out in no time!

Professionalism every step of the way. From the time I ordered the vehicle all the way through taking delivery. Thanks Team Monument.

Great experience

This was the third time the vehicles has been in for the same problem. Between the first two visits I spent $2000 and the vehicle was not fixed. The third time I was told the repair that it needed was another $380. The problem is the repair could not cause problem that was occurring

Ester was a pleasure to deal with. She is helpful and attentive to my needs.

I sent email recognizing individuals in service department as excellent, Brandon, Kim and Mary. Best customer service I have ever had

Great service

Actually I'm happy the service person didn't pilfer in my car. Thank you service person.

I came to have my battery checked. It was bad so had it replaced. The only problems were they didn't set the time and date ( charged $24.99 to install) and didn't tell me it would take time for the tire pressure censers to start working again. All things considered it was a good experience with minor inconveniences.

Very professional attention from Maria V... The receptionist and the manager

everything was great and timely, it would have been nice if it had been cleaned too I’ve been to other dealerships that do this and it’s just so nice

Very good

Scott is awesome. Professional, courteous, and a true asset to the service department

Jose Silva at Monument Chevrolet made my car-buying experience smooth & stress-free! He helped me purchase my 2024 Sierra while trading in my Lexus, & his customer service was outstanding from start to finish. Jose was professional, patient, & transparent, & he made sure all my questions were answered while keeping the process easy & straightforward. I truly appreciate his help & dedication, if you’re looking for someone who genuinely cares about their customers, ask for Jose Silva. Highly recommend!

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Good

Made an appointment 4 weeks in advance for the ABS not working on a GMC pickup and was then informed upon drop-off that "they may not be able to look at it today". Truck sat there all day, no work performed. Then I was told that the issue with the ABS was being caused by the transmission and they could probably look at that in few weeks if I leave it there. Absolutely the worst customer service and mechanical incompetency in the history of mankind.

Fue una muy pésima atención por parte de una chica con nombre de Esther L Aguirre me atendió de malas cuando yo iba hacer otro servio ese mismo día de reparar mi cinturones de mi troca y ella me respondía de malas asta medio a entender que no podía pagar le dije q me diera la pro forma y me dice espéreme tengo que pararme una sola vez para traer las hojas con esas actitudes muy pesadas cuando yo quería hacer mis servicios más con ustedes ese muchacha me gustaría que tomen acciones porque trata con clientes y es por eso que ahora he decidido irme a otro lugar porque jamás he recibido una mala atención como ese día en ese lugar espero tomen acciones o vean las cámaras que me hizo esperar más cuando podía consultarlo lo más rápido para ver mi troca de materiales q iba ir a parts comprarlo espero tomen acciones porq si no no podré visitarlos al igual he visto q al cambiarle mi aceite ala troca el tapón lo veo q hay fuga no se q me le hicieron muy malas experiencias

4 hours to change a tire was a little excessive. First issue I've had in 6 years.

Sam was excellent to deal with. Quick and easy transaction!

Great

I took my Chevy Blazer for an oil change on 1/23/26 before I went on a 700 mile trip. They only put 5.3 quarts instead of the needed 6. I had my low engine oil turn on in the middle of nowhere Texas because of this mistake.

Sales lady was very helpful.

Always can fit me in—appointment or not—and always in and out. Anglea with Monument Chevrolet always takes care of me. She does a great job!

Service advisor Steven Resendez was very polite and informative. He kept me updated on the process and made the transaction seamless. Great experience

Great experience with luis Rios

The check in process was unpleasant. The person who checked me in didn’t acknowledge me for 2 minutes. And was not pleasant to deal with.

They tested my battery and found it was weak. Good to know it didn't fail me

Julio was very professional, it was a great experience

Outstanding customer service.

Service writer was polite, knowledgeable and easy to work with.

Each time I've used the service department I have been pleased with the professionalism and speed of diagnosis or repair.

Theo was an excellent salesman and very kind. I will send my friends and family to see him for new vehicles!

Communication was very poor from the service advisor..dealership tried to charge me extra for parts they were already included in the estimate they gave me. And lastly my vehicle broke down the next day after I picked up from the shop. I would never recommend that dealership to anyone nor will I ever be going there again.

Scott (and Tracy) really helped me out. I appreciate the job well done, and the communication about the repairs that were needed.

While my service advisor or any other service advisor I deal with are very helpful my issue is that it seems that the last few times that I had needed a service other than an oil change I am being informed that I will have to leave my vehicle overnight for a diagnostic device to be ran. I cannot leave my vehicle overnight. I understand this is how you operate but it is making thing that I am going to have to look elsewhere for service needs to my vehicle. I have always bought my vehicle back here since I have purchased it from y'all but I guess it may be time for me to move on. You do not offer a loaner vehicle when you keep a vehicle which makes it hard to get back and forth to work while a personal vehicle is being worked on.

Took my truck in for repairs. After picking it up . I noticed some specks in the paint. Took it back in . Employee immediately blamed me saying I parked under a tree or something. Body shop employee came out and looked at it . They took it to the shop and buffed some of the specks out. Hopefully it didn’t cause any damage to the clear coat. There are still some specks and they scratched up my grill when buffing….

Took my truck in for warranty work and the turnaround was great. Could of been a better experience if there would have been better communication

Fast and friendly service!

It was great…

Everyone is always very nice. I waited for my vehicle and service was completed quickly.

In an effort to be on time to work I elected to have the 0700-appointment time. I made the appointment the day prior and came in the next morning. I arrived at 0657 and was not aware that the doors to the building would be locked. I attempted to open the door and the man that was sitting right in front of the door held his fingers up indicating the number of minutes until the doors would be opened. While I do not have an issue with not opening the doors until the designated time, I do have an issue with the fact that when I made the appointment I was not told that if I arrived early that the doors would not be opened until 0700 as well as the way the employee indicated to me about the door being locked just did not seem to be the best way to go about it. The service person that did help me and was very kind. As always Marc the shuttle driver was amazing.

Atendiendo muy bien

The process was fairly easy. I got what i expected for my trade.

Service Rep very courteous, professional and friendly. Speedy service.

Excellent

Trade in was a joke

Very courteous polite and professional service. Everything done by precision.

The best

It has not even been 1month with the SUV I’m already having issues and when I when they told me they were not able to help me and it will take over 5 weeks to fix it. This is a reason why I went there to buy a good car reliable where I don’t have to be fixing it or waiting so long.

Always the best experience. Service was great.

Sam was very helpful and knowledgeable about my purchase.

excellent, friendly staff really appreciative of the store hours

My Truck was due for state inspection Monument Chevrolet took care of that for me in very little time wait.

Everything was excellent and fast, except that the steering wheel was stained with grease when they handed over the truck, and it smelled like oil inside. They really should be more careful about that.

Great experience

David was very helpful when purchasing my new Tahoe.

Overall great experience. Julio always takes good care of me.

Sammy was amazing!

Very satisfied with Luis Rios.

Esther took good care of me this time. Appointment was set up quickly. Check in went smoothly. Although I was unable to pick up on the same day as the service was completed; nevertheless, my truck was waiting for me the next day went I arrived at the Service Center. Her check out was quick and efficient.

Kim always takes good care of me at the collision center. Mary the new estimator was on top of my car and updated me periodically.

Came in for oil and air filter change. The air filter life on the dash screen said 71% but it was dirty. No discussion about this from service rep. Oil change was a quarter shy of full, when I got home I checked it didn’t register on the dipstick. This is the second time in a row this happened. Generally the people are pleasant, the truck has been great, but service price/value has me thinking of taking a different route especially since I don’t get advice on maintaining the vehicle for 500,000 miles which is what our mindset is when we spend $90,000 on a vehicle.

Diego S. really made buying our 2026 Chevy Traverse a wonderful experience .

Great Guy, sale went very smooth. Second vehicle bought thru Theo and could not be happier.

My wife and I are tired of y’all’s employees changing our controls on our our stuff in our vehicles when we come in for oil changes please ask them to not change our settings

The service is always timely, friendly, and professional. The waiting area is comfortable and everyone in the service department is welcoming.

Drop off and they text me when it was ready

I just went in for service and my truck is making a noise (its nothing the dealer did) when you give it gas I come to this point to say that no one said your truck is making a noise after they said they did a 27 point inspection. This is where quality and reputation come into play. Dont just get them in and out. I have had bad experiences in the past but monument chevrolet did every thing to make it right. I dont think its the dealers its Chevy quality is not the same cheap parts go back to what made chevy #1.

Brandon is always very helpful and helps out any way he can.

Excellent

We brought our vehicle in on December 8 for repairs to the torque tube, which had previously been repaired in May 2025 and was still under manufacturer warranty. A few days later, we received a call from the service advisor stating the issue was related to the starter and that it had caught fire. We explained that this was not the reason we brought the vehicle in. After speaking with her supervisor, he confirmed that the information was incorrect and instead stated the issue was due to a bad battery and that the vehicle had not caught fire. He also confirmed that the torque tube still needed repair. We were later informed that the torque tube was on backorder. In February, we were told the vehicle was ready for pickup. When we called to arrange pickup, we were asked if they could keep the vehicle one additional day. The following day, when we called again, we were informed there was now a new issue—a gas leak in the gas tank. This was extremely concerning, as there was no gas leak when we initially brought the vehicle in. The dealership had worked extensively around the area, including reassembling the vehicle, yet claimed to have only discovered the leak afterward. We made it clear that we would not accept responsibility for this repair, as the issue did not exist prior to their service. After picking up the vehicle, the smell of gas was immediately noticeable, even filling our home. We escalated the matter to the Service Manager and the Vice President of Monument, but both refused to reconsider their position and insisted we were responsible for the repair. Over multiple visits and more than three hours of discussions, we consistently explained our concerns and emphasized that the problem arose only after their work. Despite this, the dealership refused to take accountability. In addition, communication throughout this process was extremely poor. Calls to the service department often went unanswered, and we were repeatedly transferred between staff. The only time we received return calls was after escalating the issue. In all our years of vehicle ownership, we have never experienced such unprofessional service. Based on this experience, we would not return to this dealership and would strongly caution others against purchasing or servicing a vehicle there. This situation reflects a serious lack of accountability and customer care and deserves further attention.

Mr. Scott was very knowledgeable and courteous.

Scott was awesome and helped me get our vehicle back on the road in a timely manner.

Yukon was in for repairs from wreck, looks great! David in collision communication was great listen to my concerns and addressed each one. Thanks for a job well done.

The process was easy, my service manager handled the insurance company and kept me updated on the status of my truck and always answered my calls and questions.

Neal was pleasant to work with

Service department was great and attendative.

The lady that I enjoy working with is Angela and works with me as if I am family not a customer

Service agent was very nice, polite and helpful. Vehicle was in for windsheild replacement thru the Assurant Vehicle Care Protection plan. Windsheild was replaced while in the rain. I experienced water leaking from ceiling control area. No problems at this time. Wonder why windsheild was changed while in the rain. Will contact dealership if problems do come up.

It is always a pleasure to have Angela Carter as a service advisor. Angela treats me with respect and is always available to answer questions about my service for my vehicle.