Our Reviews

Great Guy, sale went very smooth. Second vehicle bought thru Theo and could not be happier.

Great experience

My wife and I are tired of y’all’s employees changing our controls on our our stuff in our vehicles when we come in for oil changes please ask them to not change our settings

Very good

Had a pleasant experience from trading in my vehicle to the purchase of my 2026 ZR2.

Everyone was very helpful and friendly! I have already recommended the dealership to several people.

The truck was fixed, number four cylinder needed a new coil, spark plug and wire, with an oil change. this appointment was Monday at 8am. I asked the service tech, if it was going to be looked at and she advised me yes. I asked the question because last time it was brought in for the same thing with an appointment, it was kept for two day before being looked at. service person called Tuesday to tell me that they fourth problem. I called or text wed morning to check on the status and never got a return phone call from her. Finally at 2@0pm on Wednesday I decided to get a ride up there to check on it. my service person wasn't around and the gentleman directly next to her was very polite and helped me nd answered the few questions that I had. He advised me that the vehicle was ready. I paid and left. not very pleased at all with the way I was treated. This dealership is close to my location; however I think I will find another. I just don't understand appointment at 8 on a Monday and vehicle not even looked at til late Tuesday when she called me. I know one client won't matter to y'all but I can be treated better by someone else, im sure. The truck was fixed though.

Love my experience every time. They treat you like family and make sure all your questions and concerns are handled.

It was 4 days after turning in my car for 1 code before I decided to call back for an update. I told Cristi I wouldn’t be doing the repairs there so I figured she should’ve understood to close up the ticket log. No, 45 min before I arrived to get my car later in the day, Scott who was more helpful, tells me they need to switch my battery? I never had a battery problem. Now I’m getting charged for 2 diagnostics. The balding older Caucasian lady I’m guessing she’s supposed a receptionist at the service center? Totally rude and unhelpful. Looked irritated I even asked her anything. I finally picked up my car Tuesday to take it elsewhere. Cristi is like 1 day behind with the case. I’ve been there before and never had such a lousy experience. Scott was at least able to catch me up but he couldn’t release my car that day because everybody else had gone home so he didn’t know if my car was still open…I won’t be coming back.

I went to get an Oil Change and a Bolt put on a Running Board...and they ordered the "Bolt" back in July and I was not able to get to the dealership until my next Oil Change. Well, they did not know where the Bolt was and had to Reorder the Part and then I waited 3 Plus Hours for an Oil Change because the Service Advisor states they forgot to do the Oil Change, and my 2025 Chevy Tahoe was just sitting there and they were on it now.

Good job in parts replacement and paint and body over all exelente work

Fast

I purchased an service package and every visit I have to bring proof of it and argue about covered items. This makes the service experience extremely bad. Don't you keep any records? Don't you create a profile of your customers so they don't have to repeat things to you every single time?

Called to make an appointment for an oil change. Got to the service dept and was told I didNOT have an appointment. When Brandon got off the phone, he said they would take care of it. He walked outside with me and said for me to wait in the lounge area. He had the oil changed and tires rotated within an hour.

Steven was great. Got me in and out quickly and set realistic expectations.

Veronica was very helpful and courteous.

Always fast and great service.

Fast, courteous and communication.

Made process easy and fast

Brandon Mendoza greeted me right away as soon as I pulled up, my service was quick this time, I was out in 45 minutes, he also honored my 10% coupon. I really appreciate that.

The staff does not communicate well with status of the vehicle. All service advisors appear to be inconvenienced when asking for help. It is very unfortunate, I have been a loyal customer of this location for years and have never had this issue before.

Great service by all involved and loving the new vehicle.

It was a quick and easy process. David Zayed was easy to talk to and made the entire experience smooth.

I little to no wait time for to receive service to my vehicle.

Julio in Service is the BEST!

Was good

I was sold a car that had AC issues within 1 week of buying from yall. So I had to pay $1450 right off the gate. After the fix my car was making a noise and then all the warnings came on and the serpentine belt fell and I was left stranded. The only great thing that has happened was the quick response of Ms Aguirre she got my car towed and brought to the dealer and fixed always staying in contact with me. Thank you to her for her quick response.

The best

Salesman and the sales managers were great. Friendly, helpful and very courteous.

Great Service !! Very Friendly and Professional Staff

Great job! I was in and out in no time!

Brandon Mendoza was excellent

Good

My second time getting an oil change and it was so quick and easy!

couldn't diagnose the problem, (transmission failure) after having the truck for three days, then sent me home with it, only to have it fail again the next day.

Not very helpful lack of interest in customer service

Great experience

Poor customer service

I arrived at 12:30pm and I was still there at 6pm, but my vehicle was ready by 4pm. They didn’t have my name on the waiting list and thought I left the building when I was there the whole time and spoke to multiple employees throughout my time waiting. I would have been there even longer if I didn’t ask for an update on my vehicle at 6pm. They said they didn’t realize I was in the waiting room and thought I left a long time ago even though I told them I was not leaving and will be waiting for the vehicle. Will not be going back for any maintenance.

Theo made my purchase pleasurable and easy

Everything was excellent

Excellent Service!! Definitely a dealership I will come back too.

It was a pleasure dealing with the auto body shop personnel. We especially appreciate Kim and her professional way of handling our repair. Those at Monument went the extra mile in securing parts for our old but dependable Chevy Cobalt. We are elated about the appearance of the car. Thank you so much!

Great experience from start to finish.

Ester was a pleasure to deal with. She is helpful and attentive to my needs.

I sent email recognizing individuals in service department as excellent, Brandon, Kim and Mary. Best customer service I have ever had

I took my Chevy Blazer for an oil change on 1/23/26 before I went on a 700 mile trip. They only put 5.3 quarts instead of the needed 6. I had my low engine oil turn on in the middle of nowhere Texas because of this mistake.

Scott is awesome. Professional, courteous, and a true asset to the service department

Fue una muy pésima atención por parte de una chica con nombre de Esther L Aguirre me atendió de malas cuando yo iba hacer otro servio ese mismo día de reparar mi cinturones de mi troca y ella me respondía de malas asta medio a entender que no podía pagar le dije q me diera la pro forma y me dice espéreme tengo que pararme una sola vez para traer las hojas con esas actitudes muy pesadas cuando yo quería hacer mis servicios más con ustedes ese muchacha me gustaría que tomen acciones porque trata con clientes y es por eso que ahora he decidido irme a otro lugar porque jamás he recibido una mala atención como ese día en ese lugar espero tomen acciones o vean las cámaras que me hizo esperar más cuando podía consultarlo lo más rápido para ver mi troca de materiales q iba ir a parts comprarlo espero tomen acciones porq si no no podré visitarlos al igual he visto q al cambiarle mi aceite ala troca el tapón lo veo q hay fuga no se q me le hicieron muy malas experiencias

Every thing was GREAT We love our New Pick-up

Fast service with a smile..

Always a good experience with Service Agent Angela Carter.

Erin or Aaron was good and so was Javier

Even though traffic problems made me 20 min. late for my appointment, the Service Dept. still completed my oil change and tire rotation in about an hour.

David was an amazing salesman. He was very patient and transparent. He walked me through the process and had me in and out within three hours!

Met in service lane quickly and cordially. Clean waiting area and coffee hot.

Great Work!!

No body told me you charge 20 bucks for tire rotation. I get that free with Discount tire. I told the gentle men no he than said its recommended when you get a oil change. He should of said they charge for that.

This was the third time the vehicles has been in for the same problem. Between the first two visits I spent $2000 and the vehicle was not fixed. The third time I was told the repair that it needed was another $380. The problem is the repair could not cause problem that was occurring

Great and friendly service

Great

Service writer was polite, knowledgeable and easy to work with.

Each time I've used the service department I have been pleased with the professionalism and speed of diagnosis or repair.

Fast and friendly service!

We were helped right away. Theo Neal made the process as quick and painless as possible. I would say that it was probably the best experience I’ve ever had at a dealership.

Great service

I came to have my battery checked. It was bad so had it replaced. The only problems were they didn't set the time and date ( charged $24.99 to install) and didn't tell me it would take time for the tire pressure censers to start working again. All things considered it was a good experience with minor inconveniences.

Very professional attention from Maria V... The receptionist and the manager

Very good

Service advisor Steven Resendez was very polite and informative. He kept me updated on the process and made the transaction seamless. Great experience

.

Good

Made an appointment 4 weeks in advance for the ABS not working on a GMC pickup and was then informed upon drop-off that "they may not be able to look at it today". Truck sat there all day, no work performed. Then I was told that the issue with the ABS was being caused by the transmission and they could probably look at that in few weeks if I leave it there. Absolutely the worst customer service and mechanical incompetency in the history of mankind.

Theo was an excellent salesman and very kind. I will send my friends and family to see him for new vehicles!

In an effort to be on time to work I elected to have the 0700-appointment time. I made the appointment the day prior and came in the next morning. I arrived at 0657 and was not aware that the doors to the building would be locked. I attempted to open the door and the man that was sitting right in front of the door held his fingers up indicating the number of minutes until the doors would be opened. While I do not have an issue with not opening the doors until the designated time, I do have an issue with the fact that when I made the appointment I was not told that if I arrived early that the doors would not be opened until 0700 as well as the way the employee indicated to me about the door being locked just did not seem to be the best way to go about it. The service person that did help me and was very kind. As always Marc the shuttle driver was amazing.

Julio Garcia is the best car dealership service person I have ever dealt with. He is very responsive and takes care of me and my vehicles. Thanks Monument and please recognize Julio for his efforts. Myron

Great job

Very professional and a good time. To have the job done e

Professionalism every step of the way. From the time I ordered the vehicle all the way through taking delivery. Thanks Team Monument.

Actually I'm happy the service person didn't pilfer in my car. Thank you service person.

Sales lady was very helpful.

Great experience with luis Rios

The check in process was unpleasant. The person who checked me in didn’t acknowledge me for 2 minutes. And was not pleasant to deal with.

They tested my battery and found it was weak. Good to know it didn't fail me

Took my truck in for repairs. After picking it up . I noticed some specks in the paint. Took it back in . Employee immediately blamed me saying I parked under a tree or something. Body shop employee came out and looked at it . They took it to the shop and buffed some of the specks out. Hopefully it didn’t cause any damage to the clear coat. There are still some specks and they scratched up my grill when buffing….

My Truck was due for state inspection Monument Chevrolet took care of that for me in very little time wait.

Came in for oil and air filter change. The air filter life on the dash screen said 71% but it was dirty. No discussion about this from service rep. Oil change was a quarter shy of full, when I got home I checked it didn’t register on the dipstick. This is the second time in a row this happened. Generally the people are pleasant, the truck has been great, but service price/value has me thinking of taking a different route especially since I don’t get advice on maintaining the vehicle for 500,000 miles which is what our mindset is when we spend $90,000 on a vehicle.

Great experience!

Great staff especially Veronica!

Great

Do a good job

Great customer service from Brandon in the service center

William Annab was amazing and made everything easy for me!

Very satisfied with my salesman & and finance! Highly recommend & i will definitely be returning soon!

Excellent

Fast and friendly service!

It was great…

Everyone is always very nice. I waited for my vehicle and service was completed quickly.

Always the best experience. Service was great.

excellent, friendly staff really appreciative of the store hours

My wife and I are tired of y’all’s employees changing our controls on our our stuff in our vehicles when we come in for oil changes please ask them to not change our settings

Service rep stayed in communication and service was fast.

Very friendly employees And knowledgeable

Very supportive and willing to work with us to make sure we were pleased with the deal and the vehicles. Great Team Effort to make things happen.

Professional and Courteous and oil change done in a timely manner

Outstanding service

William was great. Easy buying process. Quickest time it has ever taken to purchase a vehicle.

Service was quick

everything was great and timely, it would have been nice if it had been cleaned too I’ve been to other dealerships that do this and it’s just so nice

Jose Silva at Monument Chevrolet made my car-buying experience smooth & stress-free! He helped me purchase my 2024 Sierra while trading in my Lexus, & his customer service was outstanding from start to finish. Jose was professional, patient, & transparent, & he made sure all my questions were answered while keeping the process easy & straightforward. I truly appreciate his help & dedication, if you’re looking for someone who genuinely cares about their customers, ask for Jose Silva. Highly recommend!

Outstanding customer service.

4 hours to change a tire was a little excessive. First issue I've had in 6 years.

The process was fairly easy. I got what i expected for my trade.

Great experience

Always can fit me in—appointment or not—and always in and out. Anglea with Monument Chevrolet always takes care of me. She does a great job!

Julio was very professional, it was a great experience

Service Rep very courteous, professional and friendly. Speedy service.

Trade in was a joke

The best

It has not even been 1month with the SUV I’m already having issues and when I when they told me they were not able to help me and it will take over 5 weeks to fix it. This is a reason why I went there to buy a good car reliable where I don’t have to be fixing it or waiting so long.

Sammy was amazing!

Very satisfied with Luis Rios.

Excellent

We brought our vehicle in on December 8 for repairs to the torque tube, which had previously been repaired in May 2025 and was still under manufacturer warranty. A few days later, we received a call from the service advisor stating the issue was related to the starter and that it had caught fire. We explained that this was not the reason we brought the vehicle in. After speaking with her supervisor, he confirmed that the information was incorrect and instead stated the issue was due to a bad battery and that the vehicle had not caught fire. He also confirmed that the torque tube still needed repair. We were later informed that the torque tube was on backorder. In February, we were told the vehicle was ready for pickup. When we called to arrange pickup, we were asked if they could keep the vehicle one additional day. The following day, when we called again, we were informed there was now a new issue—a gas leak in the gas tank. This was extremely concerning, as there was no gas leak when we initially brought the vehicle in. The dealership had worked extensively around the area, including reassembling the vehicle, yet claimed to have only discovered the leak afterward. We made it clear that we would not accept responsibility for this repair, as the issue did not exist prior to their service. After picking up the vehicle, the smell of gas was immediately noticeable, even filling our home. We escalated the matter to the Service Manager and the Vice President of Monument, but both refused to reconsider their position and insisted we were responsible for the repair. Over multiple visits and more than three hours of discussions, we consistently explained our concerns and emphasized that the problem arose only after their work. Despite this, the dealership refused to take accountability. In addition, communication throughout this process was extremely poor. Calls to the service department often went unanswered, and we were repeatedly transferred between staff. The only time we received return calls was after escalating the issue. In all our years of vehicle ownership, we have never experienced such unprofessional service. Based on this experience, we would not return to this dealership and would strongly caution others against purchasing or servicing a vehicle there. This situation reflects a serious lack of accountability and customer care and deserves further attention.

Got my vehicle in and out quickly.

Samuel was very knowledgeable about my desired vehicle and kept me informed of all my financial options through my visit.

It was a good experience

Easy to schedule appt. Done in a timely manner. Everyone was polite and professional.

Great service. Always a friendly staff.

Service agent Angela Carter kept me informed on vehicle. Always good experience with Angela Carter and dealership.

Ester kept me up to date on the repairs.

Atendiendo muy bien

Took my truck in for warranty work and the turnaround was great. Could of been a better experience if there would have been better communication

awesome service every time that my traverse needs service.

Very courteous polite and professional service. Everything done by precision.

Overall great experience. Julio always takes good care of me.

Brandon is always very helpful and helps out any way he can.

Easy to work with sales person. Got along well with.

Just an oil change and tire rotation. Pretty quick as usual. And affordable

Communication was very poor from the service advisor..dealership tried to charge me extra for parts they were already included in the estimate they gave me. And lastly my vehicle broke down the next day after I picked up from the shop. I would never recommend that dealership to anyone nor will I ever be going there again.

Sam was very helpful and knowledgeable about my purchase.

Esther took good care of me this time. Appointment was set up quickly. Check in went smoothly. Although I was unable to pick up on the same day as the service was completed; nevertheless, my truck was waiting for me the next day went I arrived at the Service Center. Her check out was quick and efficient.

Kim always takes good care of me at the collision center. Mary the new estimator was on top of my car and updated me periodically.

Diego S. really made buying our 2026 Chevy Traverse a wonderful experience .

Great Guy, sale went very smooth. Second vehicle bought thru Theo and could not be happier.

Easy to drop off and pick-up. Thank you.

Good , easy, and quick

Great team!

The process was easy, my service manager handled the insurance company and kept me updated on the status of my truck and always answered my calls and questions.

Service was prompt. Questions were answered regarding additional maintenance with no pressure to purchase additional service. What else can you ask for?

Cristi did an amazing job. She took care of my vehicle in a timely manner.

Everything was excellent and fast, except that the steering wheel was stained with grease when they handed over the truck, and it smelled like oil inside. They really should be more careful about that.

Service department was great and attendative.

Good fast and great service

Had appointment at 445pm. Showed up at 430pm. Waited at the dealership for service. Was notified oil change and tire rotation was done at 630pm, paid at that time. Truck was not brought around until 655pm. Waiting area was hot and full of gnats.

Quick and efficient work.Service Advisor Steven Resendez was very informative, helpful and kept us updated on our vehicle's service.

all service was as expected

Came in for my first oil change on my 2025 Blazer. Steven Resendez was very attentive to my needs and made sure I was satisfied with my services.

As always, great customer service.

Christie was nice and kept me updated. They took way too long for a diagnosis and they didn't do a multi point diagnosis and my vehicle is doing things it didn't do before I bought it there.

I have taken my vehicle 4 times for the same issue and still haven't been able to get it resolved. About to take it a 5th time

Great experience overall!

Nathan did an excellent job explaining everything in detail. Questions were answered. Thank yall for everything, I'm thankful an happy. 😘Best Mother's Day present.

Sam was excellent to deal with. Quick and easy transaction!

Scott (and Tracy) really helped me out. I appreciate the job well done, and the communication about the repairs that were needed.

While my service advisor or any other service advisor I deal with are very helpful my issue is that it seems that the last few times that I had needed a service other than an oil change I am being informed that I will have to leave my vehicle overnight for a diagnostic device to be ran. I cannot leave my vehicle overnight. I understand this is how you operate but it is making thing that I am going to have to look elsewhere for service needs to my vehicle. I have always bought my vehicle back here since I have purchased it from y'all but I guess it may be time for me to move on. You do not offer a loaner vehicle when you keep a vehicle which makes it hard to get back and forth to work while a personal vehicle is being worked on.

9 days of waiting. When I went in to pull my vehicle out and take it somewhere else, they “finally” has someone looking at it. Communication was conflicting.

Great service and attitude

Louis was a notable sales associate that I feel had our interest at heart.

Always quick good friendly service

Quick service in and out quick

It was good.

I drove an hour to the dealership for an appointment the truck was taken to the shop for 3 hours after the 3rd hour i was told that they couldn't service the vehicle becuase of the weight . So they didnt do anything to the truck and wasted my time and acted like nothing happen.

Parts and Service did a great job, kept me informed and got me back on the road.

Neal was pleasant to work with

Was quick easy and the pricing isn’t insane

A terrific car - and an even more impressive dealership. The entire staff - from top to bottom - went over and above to provide an awesome experience

Good snack

It is always a pleasure to have Angela Carter as a service advisor. Angela treats me with respect and is always available to answer questions about my service for my vehicle.

Good experience! David Zayed was a great salesperson. The sales manger was also great. The negotiation went well as well.

Great

Good service

Jess was an excellent salesperson. Never pressured me. Answered all my questions. This was my first time purchasing a vehicle as a widow and she talked me through the entire process. I've recommended her to all my friends.

Very pleased with the easy process of purchasing our 2026 Chevy Tahoe. Theo was a pleasure to to deal with.

Scott was wonderful be was very informative and did his best to work with us along the way to keep us updated.

Austin did a great job finalizing my sell on a ZR2 2500! I would come back and buy again.

The guy at the front desk helping me out was very nice and helpful. I wish the technicians didn’t get their oily fingerprints all over the front inside of my car digging through my glove box and console while looking for my tire lock key. They could’ve just asked me where it was first before digging through my car and making it dirty. I had the tire lock key in the back by my spare tire where I would not have minded them looking instead of through my personal belongings.

The service is always timely, friendly, and professional. The waiting area is comfortable and everyone in the service department is welcoming.

Drop off and they text me when it was ready

The lady that I enjoy working with is Angela and works with me as if I am family not a customer

Julio Garcia took great care of me

Very good service. Prompt and professional.

Mr. Scott was very knowledgeable and courteous.

Scott was awesome and helped me get our vehicle back on the road in a timely manner.

Yukon was in for repairs from wreck, looks great! David in collision communication was great listen to my concerns and addressed each one. Thanks for a job well done.

Your team outshined the other dealers I had contacted. From the moment I reached out on a Thursday via the website all the way until my appointment on Saturday morning, your rockstar, Sarah was professional, courteous, and help us find the perfect Silverado for us. The whole process was seamless and we couldn’t be happier with how we were treated. Monument Chevrolet will be our first call for our next vehicle.

Great customer service

Very nice service department. They took us home and then picked us up by Lift.

Amazing service

Friendly service from Steven. Short wait time.

Service agent was very nice, polite and helpful. Vehicle was in for windsheild replacement thru the Assurant Vehicle Care Protection plan. Windsheild was replaced while in the rain. I experienced water leaking from ceiling control area. No problems at this time. Wonder why windsheild was changed while in the rain. Will contact dealership if problems do come up.

Didn't fixed the problem and didn't honor the warranty

We were met with a friendly greeting at the service center and were told that they would be giving us updates on our vehicle service. And for the very first time, we received a video on our phone by the mechanic who was doing the work.Work was done satisfactorily and in a timely manner.

The staff was very professional and attentive to ensure my concerns were taken care of in a timely manner.

The sales lady was very helpful, enthusiastic, and determined to keep customer engaged.

My advisor was amazing. Professional advice and professional attitude. Super fast paced as well.

I had a great experience with sales people Theo and Sarah, very nice and knowledgeable. Sales manager Austin was great to work with and very nice also. All and all these people made it a great experience.

It was good

Mary did a wonderful job in the collision center and kept me up-to-date on the progress .

I took my truck on Friday apparently there was nothing wrong with it and the tire was flatt … Took it back monday and they finally decided it was needed a new tire … terrible service please take the time to work on it pleaseee!!

Quick and eas

Sarah helped me and she was amazing I was able to walk out with a vehicle and she made it very welcoming as a first time buyer to felt comfortable she was amazing ~London Clark

I was able to settle on a price for my new car and a value for my trade-in over the phone, with a minimum of fuss. The resulting sales agreement was very simple and contained no surprises. There was no attempt by the dealer to modify the agreement, and no pressure to add an extended warranty or financing (other than that I was asked, once, whether I wanted either). I enjoyed meeting everyone I talked to there: the receptionist, my sales person, another sales person who was not involved, and the finance manager (i.e., the person who accepted my cash payment). A totally painless experience!

I felt very welcome and they helped me with every question I had

Good

Our salesmen were great! Very transparent and helpful.

Veronica was amazing!! Thank you so much!!

Service department did a great communicating and got me back on the road in no time.

Scott is the best service rep.

We were there early. Our salesman was just getting into the office and immediately started working with us before even putting his personal items down. He worked with us all day until our deal was done.!

Friendly staff Quick Service

The Customer Service Clerks in the Service Department need Customer Service training! When I arrive to pick up my vehicle, my wife and I stood at the service desk for at least 10 minutes for which neither of the three Clerks acknowledged us. I inquired about obtaining a rental and was first told this is not a service Monument Chevrolet provides. Then the story changed to yes, after my wife questioned the Clerk further. Not a good experience!!!

I drive a lot to regatta events where I coach professionally. It’s my business. I was home for 2 days between regattas in Canada and California July 2-3, I had to leave for California at 0300 July 4th. brought my vehicle in for service on the 2nd at 3 pm. I came in for an oil change and transmission fluid change. I have had installed the Banks Power transmission, oil, and transfer case covers for better cooling. The oil change is low 1 quart. This is the fourth time this has happened at Monument. No problem, I check the oil and add a quart when I get home. As my time at the the dealership approaches two hours, I go stretch my legs and see the vehicle is parked in a lot. I query the Oil Change service advisor what’s going on? He says waiting for another technician to do the transmission fluid change. I respond “What? No No No. There is a magnetic plug on the pan it’’s a simple fluid exchange.” He transfers me to another service advisor. She insists they need a technician to drop the transmission pan. She checks the computer. I say “no, it has a magnetic drain plug, the pan does not need to be dropped. Just change the fluids.”. She checks with a higher up. Comes back and says that is how its done, i checked the year and model. It was like she was not listening nor understood what i was saying. I say “No you don’t. It’s a Banks pan, very visibly a Banks pan, with a drain plug”. She insists on waiting for a Tech to drop the pan. I stop it right there and say i want my vehicle. The problem is not my Banks transmission pan nor its 12 quart capacity oil pan, the problem is your techs seeing a job and treating it like the book says to treat it. Had you done that to my transmission fluid change you would have overcomplicated things, overcharged me, held me there for several hours, and possibly f’ed things up by taking the pan off which was only meant to be drained. These pans are an enhancement to durability and ease of service. Pay attention to what is there, or lose me as a service center.

I arrived at 11am for oil change, and received a notice my vehicle was ready in less an a hour.. Monument Chevrolet has always approved excellent service to all of my vehicles.. I recommend Monument to everyone very dependable, fast, and professional..

Top rate service from beginning to end. Theo was great!

My truck drives worse after I picked it up from the dealership. I have a cactus sculpture in my truck I paid over $1,000 for and whoever was in my vehicle was looking at it, didn’t put back In the spot they found and the flower is now missing out of it. Which can’t be replaced. I lost faith in monument Chevrolet and I will never return. Esther my service writer was very professional and helpful but I will never trust my vehicle back behind the gates of this establishment.

was clocked in under wrong name. Also was quote a 10.00 difference in price for oil change at check in but was charged 10 dollar more at check out

service and parts department took excellent care of making sure I was in and out in a timely manner I drive 90 miles to go for all my needs at Chevrolet thank you to parts and service

Very pleasant experience

Scheduling my appointment was easy. Work completed within estimated time period (while I waited). Everyone was professional and pleasant to work with.

The facilities are wonderful. All the personnel that I dealt with very professional and knowledgeable. David was especially helpful.

From dropping my car off to picking it up, everything was good. Customer service was great as well. No issues.

In and out Quick. Took longer to get my insurance card through the phone

Excellent service

It was a terrible experience. The customer service was awful; they took my vehicle on a Friday, and seven days went by without a single message from them. The staff at the front desk spoke to me in an offensive tone and wouldn't give me any answers. Finally, after 15 days, they returned my vehicle, but the electric running boards weren't working. I had to wait another two hours because it was lunchtime and they couldn't help me right then. THE WORST DEALERSHIP I HAVE EVER DEALT WITH.

Went in for a tire rotation, oil change and you guys recommended an alignment. Had to go back the next day because the steering wheel was crooked. Vehicle was not pulling but just the steering wheel crooked. They said it would be about 30 minutes waited for 1hr 1/2 and still not there had to get a Lyft to take me home. So 2 evenings waisted and still the same issue remains

Service is always excellent. Scott in the service department has the experience and very professional when it comes down to get your car needs. Thank you!!

Scott did great as usual!!

Great experience!!

Joe was an excellent sales representative! He was patient, honest and did not pressure us. We truly appreciate him and would recommend him for anyone purchasing a vehicle. Thank you.

I was in and out. Very efficient and always good to see familiar faces.

From start to finish was an excellent experience

Quick repair on window and friendly service

Great service. Completed on time as promised. Friendly service.

Everything was good.

Service advisor Julio Garcia is the best

Took new vehicle in for 1st oil change, no charge plus the bed cover i ordered came in installed same day couldn't ask for better outcome

I never received a text from the adjuster, just one phone call with the quote. I was told not to call until contacted so on Tuesday afternoon I hadn't heard anything so I called to check on truck. It was ready Monday but was never notified. I've used this dealer service department a few times and have always had a positive experience but this time but so good. My service guy was off and the lady that told me the truck was ready was very rude and connected me with a service manager and she was great at resolving me issue.

Service was great but i received my car back with a tire sensor completely off. I did not have this issue before leaving it

Christi Pell was extremely professional and very helpful.

David was very helpful when purchasing my new Tahoe.

I just went in for service and my truck is making a noise (its nothing the dealer did) when you give it gas I come to this point to say that no one said your truck is making a noise after they said they did a 27 point inspection. This is where quality and reputation come into play. Dont just get them in and out. I have had bad experiences in the past but monument chevrolet did every thing to make it right. I dont think its the dealers its Chevy quality is not the same cheap parts go back to what made chevy #1.

Esther A. has the best customer service. Fast services

Quick, fast and efficient

David and Zayed and Diego Santillan did great. Diego has a bright future and David is an experienced manager.

I had been looking for a specific car, specific color and had received multiple e-mails from multiple dealerships. Monument happens to be on my way home from work and I received an email from my sales rep William asking me to give him a time and he'd have the car pulled up. I pulled in, asked for William and as promised, the car was out front and ready to go. William was easy to connect with and trust an so buying a car from monument was a very easy decision. The finance process was quick and painless as well. There was no attempt to bully me into extended warranties but all options were explained. I would definitely recommend Monument to friends and family and I will absolutely tell folks to see William!

Love the video showing what I needed

Scott is awesome, very helpful and knowledgeable!

Fast and friendly service every time!

I just had a really good experience with Monument Chevrolet. I had a cracked rim that needed to be replaced, and thankfully it was covered under warranty. From the time I brought my vehicle in, the process was straightforward and hassle-free. Everyone I dealt with was helpful and professional, and I really appreciated not having to jump through hoops to get the issue taken care of. They replaced the rim under warranty and got me back on the road. It’s nice to have an experience where you feel like the dealership actually takes care of you instead of trying to make a simple situation more complicated. I’m definitely happy with the service I received from Monument Chevrolet and would recommend them to others.

Service advisor not great at giving updates on repairs, I had to call them for updates. Free shuttle service for pick up of repaired vehicle. It would have been nice if it was offered when I dropped off the vehicle and needed a ride to work. Was told a new battery replacement had a 3 year warranty by several advisors, to then be told it is only 1 year after it was installed and paid for.

Great buying experience, good prices, great service!

Fast and friendly service. Vehicle was available for pickup on time.

Easy appointment set up and working on my truck right on schedule.

The sale person was young but knew his stuff. The other salesman attempted to make a deal with me but would not negotiate with upper management. I asked why is there no discount for returning customers. He just thank me but no discount. I asked him to try and he was set. I actually had to plead with him to attempt and he said ok. My husband saw him walk away go around the offices path and right back to the office. So, no he did not attempt. understood that i was getting a good price but i figure i could ask for additional compensation such as free car washes, oil changes etc. like ive gotten in the past but nothing. I sincerely wanted to walk away for the second time, especially since i was offered a lower price just three days prior and it was not honored. Very disappointed on the salesman taking back their offer and not throwing in any compensation what so ever. However, only dueto my husband having his heart set on the truck. I decided to proceed, but pleaae note that with the experience received i will not return back to purchase again. Sincerely Emma Lopez/ 713-391-5806

Good

I was there for quite sometime. Long wait, but still had my truck fixed.

I had a terrible experience. I take my vehicle here for any maintenance. I purchased the wheel locks from same dealer. I went in for an oil change, they recommended a rotation so we agreed it was fine. Two weeks later I get a flat so my husband brings it in and they call to tell us one of the locks is missing. We do not touch this truck and don’t take it any where else. I talk to the service manager, he said well you have the rest of the lugs in. Image my fear that the people I trust with my truck did not secure my wheels! I have a 4 year old! I was told I should ask for a quality check every time but this is a dealer. Their service should be superior.

Great service was able to make an appointment for same day and was in and out in about 40 mins for oil change! Staff and advisor were friendly and professional.

Quick and helpful

Ailyn was super helpful! Great experience

Made an appointment for 2pm to have oil change and tires rotated, was told it would be $109.00. Arrived at 1:45, truck wasn't finished until 4:45 and the cost was $149.00. 3 hours with an appointment seems a little excessive.

Just one comment:: 100 % satisfied

My experience was great, smooth and easy. Everyone involved showed patience and kindness throughout the process.

David our sales person was extremely friendly and very helpful. He listened and made every effort to satisfy my wife and I. He was not pushy, he seemed went out of his way to make us a good deal.

Everything was great. The process was as expected and without any pressure.

The oil change was to quickly

Kim and the body shop professionals always go above and beyond. Excellent craftsmanship.

Service Agent, Angela Carter kept me informed on my vehicle while in shop.

I went in about 3/4 weeks ago to try to fix the noise that was going on. And then they said it was my engine conver that need replacing so I replaced it with them, the noise still continued and i took it back to the dealer and they said it was my compressor and belt. I said I changed the compressor already it’s brand new, and so I said just change the belt. But the noise is still happening and I’ve spent around 500/600 for nothing to be fixed

Great service

The catalytic converter and turbo booster went out on my equinox. Tried to claim the catalytic converter with my extended warranty, but they refused so had to pay out-of-pocket. Brandon Mendoza, which was my service provider, was very easy to work with and kept me updated throughout the whole process. Once those issues were fixed, I still had a leak so he reached back out to the extended warranty company and was able to get them to cover all the parts and labor needed to fix the leaks. Although it was a long process the actual time to fix all the problems was pretty quick. It was more about the extended warranty company going back-and-forth. Brandon definitely made the transaction less stressful with his communication and transparency.

Great experience

Little to no communication. Hard to get in touch with service advisor

Theo was great!

Esther listened to my concerns about my aging car. She took time to order parts which are not currently stocked, and she called me when the parts arrived. She took time to drive my car to better understand what was going on. I appreciate her and the service I received.

Na

Great

I was informed of needing air filters for my vehicle and am pleased to know..that, that is all my vehicle needed.

Quick and easy

Good work

You had my 2023 Chevy truck LTZ in for ac warranty work. 9/8/26-9/11/26. My advisor's name is Veronika. She does not answer her direct line and then you get a message saying her mailbox is full. When I called through the operator she still doesn't answer. So, I called back and ask for any advisor but please not her. I talked to the big Hispanic guy sitting next to her (maybe Brandon?) He was not a pleasant person either, but he told me what i needed to know. He tells me yes, my truck is ready you can come pick it up. Why didn't my service advisor Veronika call and tell me that it was ready? How long had it been ready and she didn't bother to call and let me know? Is that not one of her job duties? On top of that I was allowed to leave w the keys to the loaner car, half my fault but you would think she would ask for them. Every time I walked in there the service advisors were standing around at one another's desk chatting. Most of the crew in the service advisor area seems very unprofessional.

Basic oil change service

Joes that guy

I purchased a service package from your dealership when I purchased the vehicle. Every time I take it to your service department "they dont have that" and " they need to call them" to confirm the service package your sales team sold me telling me it was going to be a great experience. After some 8 or 9 visits its a fight every single time and frustrating.

As usual, Monument Chevy completed my oil change and multipoint inspection in about an hour. They also helped me apply my GM rewards points toward the already reasonable price for an 8 qt. full synthetic oil change.

My auto rep Brandon kept me up to date. What they were doing. What estimated time they would be done. Very good communicator. His cree did a r good job

Muy bien me ayudaron en todo momento

Wouldn’t recommend it to anyone

I took my 2018 traverse in to replace the front struts around May/June. It took 3 1/2 weeks to do this job. A week and a half was just for diagnosis. I took my 2018 Silverado pickup in to get the starter replaced. It took 2 weeks to replace it even though I had told them I already had an ASE certified mechanic diagnose it. I have been a Monument Chevrolet patron since it was known as Timmers Chevrolet. I have never seen repair turnover time like this!

My car showed that my car was at 8% oil and the sticker showed that I still had 1300 miles for my next oil change. I feel like that’s such a big difference. Considering oil change cost $180!

They always provide excellent and courteous service.

Yes

I got my fuel filter and my diesel oil changed with filter as well and the only issue I had is that they did not reset my percentage or either one self wondering if done at all that’s kind of thing that I worry about

Service advisor Cristi is great, super helpful, communicative, and nice.